Terms and Conditions

Welcome to the Show! Team Fun Terms & Conditions

Step Right Into the Fun! 

By making your deposit, you’re joining our spectacular show and agreeing to these magical terms & conditions. Let the fun begin!

When Mother Nature Steals the Show:

Our cast members are trained to perform in light rain – the show must go on! We’ve got clever tricks up our sleeves, like moving Amazing Race checkpoints under cover or offering shortcuts for anyone feeling under the weather. Our stage managers monitor weather forecasts and will consult with you if conditions look challenging. You can choose to reschedule your show date (no penalty!) or, with 24 hours notice, we can transform your outdoor spectacular into an indoor extravaganza like “Game Show”, “Lego Champions” or “Trivia Champions” (venue hire fees may apply).

Show Cancellation Policy:

Your 25% deposit secures your spot in our production and is non-refundable, but it can star in a future Team Fun show as credit! If you need to lower the curtain within 48 hours of showtime, we’ll need to cover our cast members’ preparation costs.

External Suppliers

Where Team Fun engages, recommends, or refers external suppliers on your behalf – including but not limited to caterers, venues, councils and permit authorities, transport providers, entertainers, or equipment hire companies – you acknowledge and agree that:
Separate Terms & Conditions
a. Each external supplier may have its own booking terms, cancellation and postponement policies, payment schedules, and liability limitations.
b. It is your responsibility to review, understand, and comply with the terms and conditions of any external supplier engaged for your event.
Independent Relationship
a. External suppliers are independent third parties and are not agents, employees, partners, or subcontractors of Team Fun, unless expressly stated in writing.
b. Your contractual relationship with any external supplier is separate from your agreement with Team Fun.
Cancellations and Postponements
a. In the event of a cancellation, postponement, change of date, change of venue, or change of event details, any fees, penalties, or charges imposed by external suppliers will be your responsibility and will be governed by that supplier’s own policies.
b. Team Fun is not responsible or liable for any loss, cost, or damage arising from an external supplier’s refusal or inability to refund, credit, reschedule, or otherwise accommodate changes to your booking.
Liability
a. To the maximum extent permitted by law, Team Fun is not liable for any act, omission, service failure, delay, non-performance, or negligence of any external supplier, including but not limited to issues with catering, venue access, council permits or approvals, or third-party equipment.
b. Any claims, disputes, or complaints relating to the goods or services provided by an external supplier must be directed to that supplier.

No deposit before showtime? Our cast can’t take the stage without it!

For shows requiring our cast to travel, last-minute cancellations (within 24 hours) mean travel expenses still need their moment in the spotlight and may be passed on to you.

Late to the Show:

Our cast members are ready to perform on time! If your group arrives more than 30 minutes late to the starting location, we might need to adapt your show’s runtime accordingly.

Booking Your Show:

Book your spectacular via email or phone. Once you’re ready for action, we’ll send you the 25% deposit invoice. Your pre-show brief will arrive 7-10 days before showtime with all the essential details – meeting spot, final invoice, and what to bring to the performance.

Unpaid invoices after 21 days? We’ll need to add a 10% encore to your balance. If needed, we’ll bring in our financial stage managers (debt collectors), and their fees will become part of the show’s costs.

Cast Size Changes:

Need to adjust your group size? No problem! Just let us know up to 72 hours before showtime, and we’ll revise your balance invoice.

Venue Magic:

While we’re happy to help secure your perfect stage (venue), Team Fun isn’t responsible for venue double-bookings or cancellations. All venue-related costs will be part of your production expenses.

Keeping the Show Family-Friendly:

Our cast members deserve a standing ovation, not a drama! We have zero tolerance for inappropriate behavior. If anyone makes our cast uncomfortable, we reserve the right to bring down the curtain early (no refunds).

Show-stopping behavior includes:

Inappropriate contact or advances toward cast or fellow performers
Discriminatory language or actions
Substance use or excessive intoxication
Hostility toward our cast

Capturing the Magic:

Photos and videos from your show become part of Team Fun’s highlight reel! Unless you tell us otherwise, we’ll assume you’re happy for us to share these magical moments on our website and social stages (Facebook, Instagram & YouTube).

Safety First:

Our cast carries basic first aid kits but will contact emergency services in case of an injury or accident. They’re equipped with mobile phones, and all our performance spaces are accessible to emergency services if needed.

Let’s create an unforgettable show together!